NVIDIA and ServiceNow Posted 99.5% Containment. Enterprise Trust Is at 22%. Both Are True.
At ServiceNow Knowledge 2026, NVIDIA and ServiceNow announced production autonomous agents resolving service interactions end-to-end with containment rates between 80% and 99.5%. Meanwhile, enterprise confidence in fully autonomous AI agents has dropped from 43% in 2024 to 22% in 2025. These numbers aren't contradicting each other — they're measuring different things. That's the problem.
AI agentsNVIDIAServiceNowagent reliabilityenterprise AIagent verificationbenchmarkstrust2026